RETNER

Case Study View

Zyra Jewel achieved 15% Recovery

on abandoned carts via WhatsApp.

Case Study Visual
Zyra Jewel Representative
"Luxury customers don't respond to generic recovery emails. Retner understood this perfectly. The WhatsApp messages feel like a personal stylist, not a marketing blast. Recovering ₹28 lakh monthly in abandoned carts without offering a single discount has been extraordinary for our business."

Priya Kapoor

Founder, Zyra Jewel

Real World Impact

Success Snapshot

Witness how our automated marketing engine empowered Zyra Jewel, elevating their digital experience and maximizing revenue capture.

55X
ROAS Improvement
18%
Revenue Increase
15%
Cart Recovery

The Architecture

How we achieved 55X ROAS

The Challenge

80% Cart Abandonment on High-Value Jewelry Purchases

Fig. 1 — The Problem
Status Quo— 0.5% CTR
Retner Approach— 95% Open Rate

The Solution

Trust-First WhatsApp Recovery with Lifestyle Imagery

Fig. 2 — The Engineering
01
Automation
02
Segmentation
03
Conversion

The Result

15% Cart Recovery Worth ₹28 Lakh Monthly Revenue

Achieved a notable 18% lift in revenue while delivering a 55X Return on Ad Spend through precise targeting and effortless conversion paths.

Fig. 3 — The Impact
55X
Return on Ad Spend
Revenue Lift18%
Recovery Rate15%

New Collections

HIGH-ROI CAMPAIGNS

Campaign Dashboard Stats

96% Open Rate

UNMATCHED ENGAGEMENT

Gift Ideas

INCREASE REPEAT ORDERS

Order Confirmation Notification

Jewelry Care

INSTANT RESOLUTION

AI Support Chat Interface
Distilled Outcomes

Key Takeaways

01

15% abandoned cart recovery rate generating ₹28 lakh monthly — without offering discounts

02

96% WhatsApp open rate vs. 9% email open rate for recovery messages

03

Recovered order values were 8% higher than site-wide average — no brand dilution

04

Personal stylist chat converted at 34% — 3X higher than self-service recovery

05

55X ROAS from WhatsApp abandoned cart recovery automation

06

Customer NPS improved 12 points due to supportive purchase journey experience

Clarifications

Frequently Asked Questions

Zyra Jewel recovered 15% of abandoned carts without any discounts by using Retner's trust-first WhatsApp approach. Instead of price cuts, they sent lifestyle imagery, certification details, and offered personal stylist consultations. The recovered orders were actually 8% above average order value, proving that trust-building outperforms discounting for luxury.

The most effective approach for jewelry is a 3-touch WhatsApp sequence: (1) Lifestyle imagery within 30 minutes, (2) authenticity certification and return policy on Day 2, and (3) a soft incentive like complimentary gift wrapping on Day 5. Zyra Jewel achieved 96% open rates and 15% recovery using this approach through Retner.

Zyra Jewel achieved a 15% cart recovery rate on WhatsApp via Retner — significantly higher than the 2-3% typical with email recovery. The key factors were WhatsApp's 96% open rate (vs. 9% for emails), visual product messages, and real-time conversation capability with personal stylists.

For high-ticket jewelry, WhatsApp delivers dramatically better results: 96% open rate (vs. 9% email), 15% recovery rate (vs. 0.8% email), and higher recovered order values. WhatsApp's conversational nature lets customers ask questions and get reassurance — critical for purchases over ₹10,000 where trust concerns are the primary abandonment driver.

Trusted by 700+ brands across 10+ countries

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Trusted by Over
700+ Satisfied
Clients

Retner has helped businesses across industries enhance their sales performance and achieve their goals through intelligent automation.

Mr. Sushant Sharma

"The ease of use and automation power of Retner are unmatched. Our support workload dropped drastically, and customers now receive instant replies across WhatsApp, Instagram, and Email. Retner ensures 24/7 intelligence — we never miss a lead."

Mr. Sushant SharmaFig Living

"The ease of use and automation power of Retner are unmatched. Our support workload dropped drastically, and customers now receive instant replies across WhatsApp, Instagram, and Email. Retner ensures 24/7 intelligence — we never miss a lead."

M

Mr. Sushant Sharma

Fig Living

"Retner has transformed our customer support. With its intuitive WhatsApp automation, we reduced response time by over 70% and improved customer satisfaction instantly."

M

Mr. Nitant Shah

Next Synergy

"Managing client inquiries used to be challenging, but Retner’s AI-driven automation has simplified everything. Our engagement rates are higher, and customers receive faster, smarter responses."

M

Mr. Monish Shah

Neminath Instruments

"We integrated Retner into our business, and the results were phenomenal. Our sales inquiries doubled, and our team now focuses on closing deals instead of chasing repetitive questions."

M

Mr. Sankit Soni

10xexport

"Scaling customer support was a major challenge until we found Retner. The AI-powered chatbot now manages incoming queries effortlessly across channels, freeing up our team to focus on high-value tasks and growth initiatives."

M

Mr. Yatinder Singh

2xnutrition

"We’ve tried multiple chatbot tools, but nothing comes close to Retner. It’s fast, customizable, and integrates perfectly with Shopify. The omnichannel automation across WhatsApp, Email, and Instagram has transformed our customer experience."

M

Mr. Kairav Shah

Medfy

"As an e-commerce brand, response time directly impacts conversions. Retner’s AI replies reduced our ticket volume and boosted engagement rates instantly. COD verification and cart recovery alone improved our overall revenue within weeks."

M

Mr. Rohit Modi

Himalaya Group

"Retner has completely changed the way we run campaigns. Our WhatsApp automations, catalog messages, and remarketing flows now generate consistent sales with minimal effort. It’s become a core part of our marketing engine."

G

Gaurav & Ratna Garg

CEO

"We needed an AI chatbot capable of handling complex customer queries — and Retner delivered. It understands user intent accurately and provides instant, contextual responses, improving both efficiency and customer satisfaction."

M

Mr. Kalash Shah

Founder

"With Retner, we no longer worry about customer inquiries piling up. The chatbot engages users in real time across WhatsApp and Instagram, improving retention and building stronger brand trust."

D

Dr. Garima Srivastav

Founder

"Adopting Retner was one of the best business decisions we've made. It's easy to set up, incredibly efficient, and has significantly improved how we manage customer communication across channels."

R

Rashid Nurani

Kadam Colors

"Our client communication is now faster and more effective, thanks to Retner. It genuinely feels like having a full-time support agent that never sleeps — responding instantly and keeping our customers engaged 24/7."

M

Mr. Jagdish Acharya

EverestWolf

"The ease of use and automation power of Retner are unmatched. Our support workload dropped drastically, and customers now receive instant replies across WhatsApp, Instagram, and Email. Retner ensures 24/7 intelligence — we never miss a lead."

M

Mr. Sushant Sharma

Fig Living

"Retner has transformed our customer support. With its intuitive WhatsApp automation, we reduced response time by over 70% and improved customer satisfaction instantly."

M

Mr. Nitant Shah

Next Synergy

"Managing client inquiries used to be challenging, but Retner’s AI-driven automation has simplified everything. Our engagement rates are higher, and customers receive faster, smarter responses."

M

Mr. Monish Shah

Neminath Instruments

"We integrated Retner into our business, and the results were phenomenal. Our sales inquiries doubled, and our team now focuses on closing deals instead of chasing repetitive questions."

M

Mr. Sankit Soni

10xexport

"Scaling customer support was a major challenge until we found Retner. The AI-powered chatbot now manages incoming queries effortlessly across channels, freeing up our team to focus on high-value tasks and growth initiatives."

M

Mr. Yatinder Singh

2xnutrition

"We’ve tried multiple chatbot tools, but nothing comes close to Retner. It’s fast, customizable, and integrates perfectly with Shopify. The omnichannel automation across WhatsApp, Email, and Instagram has transformed our customer experience."

M

Mr. Kairav Shah

Medfy

"As an e-commerce brand, response time directly impacts conversions. Retner’s AI replies reduced our ticket volume and boosted engagement rates instantly. COD verification and cart recovery alone improved our overall revenue within weeks."

M

Mr. Rohit Modi

Himalaya Group

"Retner has completely changed the way we run campaigns. Our WhatsApp automations, catalog messages, and remarketing flows now generate consistent sales with minimal effort. It’s become a core part of our marketing engine."

G

Gaurav & Ratna Garg

CEO

"We needed an AI chatbot capable of handling complex customer queries — and Retner delivered. It understands user intent accurately and provides instant, contextual responses, improving both efficiency and customer satisfaction."

M

Mr. Kalash Shah

Founder

"With Retner, we no longer worry about customer inquiries piling up. The chatbot engages users in real time across WhatsApp and Instagram, improving retention and building stronger brand trust."

D

Dr. Garima Srivastav

Founder

"Adopting Retner was one of the best business decisions we've made. It's easy to set up, incredibly efficient, and has significantly improved how we manage customer communication across channels."

R

Rashid Nurani

Kadam Colors

"Our client communication is now faster and more effective, thanks to Retner. It genuinely feels like having a full-time support agent that never sleeps — responding instantly and keeping our customers engaged 24/7."

M

Mr. Jagdish Acharya

EverestWolf

"The ease of use and automation power of Retner are unmatched. Our support workload dropped drastically, and customers now receive instant replies across WhatsApp, Instagram, and Email. Retner ensures 24/7 intelligence — we never miss a lead."

M

Mr. Sushant Sharma

Fig Living

"Retner has transformed our customer support. With its intuitive WhatsApp automation, we reduced response time by over 70% and improved customer satisfaction instantly."

M

Mr. Nitant Shah

Next Synergy

"Managing client inquiries used to be challenging, but Retner’s AI-driven automation has simplified everything. Our engagement rates are higher, and customers receive faster, smarter responses."

M

Mr. Monish Shah

Neminath Instruments

"We integrated Retner into our business, and the results were phenomenal. Our sales inquiries doubled, and our team now focuses on closing deals instead of chasing repetitive questions."

M

Mr. Sankit Soni

10xexport

"Scaling customer support was a major challenge until we found Retner. The AI-powered chatbot now manages incoming queries effortlessly across channels, freeing up our team to focus on high-value tasks and growth initiatives."

M

Mr. Yatinder Singh

2xnutrition

"We’ve tried multiple chatbot tools, but nothing comes close to Retner. It’s fast, customizable, and integrates perfectly with Shopify. The omnichannel automation across WhatsApp, Email, and Instagram has transformed our customer experience."

M

Mr. Kairav Shah

Medfy

"As an e-commerce brand, response time directly impacts conversions. Retner’s AI replies reduced our ticket volume and boosted engagement rates instantly. COD verification and cart recovery alone improved our overall revenue within weeks."

M

Mr. Rohit Modi

Himalaya Group

"Retner has completely changed the way we run campaigns. Our WhatsApp automations, catalog messages, and remarketing flows now generate consistent sales with minimal effort. It’s become a core part of our marketing engine."

G

Gaurav & Ratna Garg

CEO

"We needed an AI chatbot capable of handling complex customer queries — and Retner delivered. It understands user intent accurately and provides instant, contextual responses, improving both efficiency and customer satisfaction."

M

Mr. Kalash Shah

Founder

"With Retner, we no longer worry about customer inquiries piling up. The chatbot engages users in real time across WhatsApp and Instagram, improving retention and building stronger brand trust."

D

Dr. Garima Srivastav

Founder

"Adopting Retner was one of the best business decisions we've made. It's easy to set up, incredibly efficient, and has significantly improved how we manage customer communication across channels."

R

Rashid Nurani

Kadam Colors

"Our client communication is now faster and more effective, thanks to Retner. It genuinely feels like having a full-time support agent that never sleeps — responding instantly and keeping our customers engaged 24/7."

M

Mr. Jagdish Acharya

EverestWolf

"The ease of use and automation power of Retner are unmatched. Our support workload dropped drastically, and customers now receive instant replies across WhatsApp, Instagram, and Email. Retner ensures 24/7 intelligence — we never miss a lead."

M

Mr. Sushant Sharma

Fig Living

"Retner has transformed our customer support. With its intuitive WhatsApp automation, we reduced response time by over 70% and improved customer satisfaction instantly."

M

Mr. Nitant Shah

Next Synergy

"Managing client inquiries used to be challenging, but Retner’s AI-driven automation has simplified everything. Our engagement rates are higher, and customers receive faster, smarter responses."

M

Mr. Monish Shah

Neminath Instruments

"We integrated Retner into our business, and the results were phenomenal. Our sales inquiries doubled, and our team now focuses on closing deals instead of chasing repetitive questions."

M

Mr. Sankit Soni

10xexport

"Scaling customer support was a major challenge until we found Retner. The AI-powered chatbot now manages incoming queries effortlessly across channels, freeing up our team to focus on high-value tasks and growth initiatives."

M

Mr. Yatinder Singh

2xnutrition

"We’ve tried multiple chatbot tools, but nothing comes close to Retner. It’s fast, customizable, and integrates perfectly with Shopify. The omnichannel automation across WhatsApp, Email, and Instagram has transformed our customer experience."

M

Mr. Kairav Shah

Medfy

"As an e-commerce brand, response time directly impacts conversions. Retner’s AI replies reduced our ticket volume and boosted engagement rates instantly. COD verification and cart recovery alone improved our overall revenue within weeks."

M

Mr. Rohit Modi

Himalaya Group

"Retner has completely changed the way we run campaigns. Our WhatsApp automations, catalog messages, and remarketing flows now generate consistent sales with minimal effort. It’s become a core part of our marketing engine."

G

Gaurav & Ratna Garg

CEO

"We needed an AI chatbot capable of handling complex customer queries — and Retner delivered. It understands user intent accurately and provides instant, contextual responses, improving both efficiency and customer satisfaction."

M

Mr. Kalash Shah

Founder

"With Retner, we no longer worry about customer inquiries piling up. The chatbot engages users in real time across WhatsApp and Instagram, improving retention and building stronger brand trust."

D

Dr. Garima Srivastav

Founder

"Adopting Retner was one of the best business decisions we've made. It's easy to set up, incredibly efficient, and has significantly improved how we manage customer communication across channels."

R

Rashid Nurani

Kadam Colors

"Our client communication is now faster and more effective, thanks to Retner. It genuinely feels like having a full-time support agent that never sleeps — responding instantly and keeping our customers engaged 24/7."

M

Mr. Jagdish Acharya

EverestWolf

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effortless growth.

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