Case Study View
Fig Living reduced their
CAC by 23%
using Retner's Automated Campaigns.


"Retner revolutionized how we talk to our customers. The automated campaigns feel personal, not robotic, and that has made all the difference in bringing our acquisition costs down. Our WhatsApp subscribers are now our most valuable customer segment."
Sarah Jenkins
Marketing Director, Fig Living
Success Snapshot
Witness how our automated marketing engine empowered Fig Living, elevating their digital experience and maximizing revenue capture.
The Architecture
How we achieved 40X ROAS
The Challenge
Skyrocketing Ad Costs in the Competitive Home Decor Market
The Solution
Conversational Commerce via WhatsApp-First Nurturing
The Result
23% Lower CAC and a New High-LTV Customer Channel
Achieved a notable 15% lift in revenue while delivering a 40X Return on Ad Spend through precise targeting and effortless conversion paths.
Targeted Campaigns
HIGH-ROI CAMPAIGNS

95% Open Rate
UNMATCHED ENGAGEMENT
Style Updates
INCREASE REPEAT ORDERS

Design Consults
INSTANT RESOLUTION

Key Takeaways
23% reduction in customer acquisition cost by switching from retargeting to WhatsApp campaigns
95% WhatsApp message open rate — 8X higher than email marketing
WhatsApp subscribers showed 35% higher lifetime value than ad-acquired customers
Click-to-WhatsApp ads converted 3X better than traditional landing page campaigns
Exclusive WhatsApp launches consistently sold out within 4 hours
40X ROAS achieved through Retner's automated conversational commerce engine
Frequently Asked Questions
Fig Living reduced CAC by 23% by replacing expensive retargeting ads with Click-to-WhatsApp campaigns through Retner. Instead of paying repeatedly for display impressions, they engaged prospects in direct conversations with 95% open rates. The conversational approach nurtured leads more effectively through the high-consideration home decor purchase journey.
Conversational commerce for home decor uses WhatsApp to replicate the in-store shopping experience digitally. Fig Living used Retner's interactive catalogs, AI-powered design consultations, and styled room recommendations delivered via WhatsApp — allowing customers to get personalized product advice and complete purchases within the chat.
For Fig Living, WhatsApp delivered 95% open rates vs. 12% for email, and 28% click-through rates — 10X higher than email. WhatsApp subscribers also had 35% higher lifetime value. While email remains valuable for long-form content, WhatsApp significantly outperforms for product discovery, launches, and time-sensitive offers.
Click-to-WhatsApp ads appear on Instagram and Facebook but open a WhatsApp conversation instead of a landing page. Fig Living used them to start personalized design consultations. This approach converted 3X better than traditional landing pages because customers could ask questions and get instant answers.
Trusted by 700+ brands across 10+ countries
















































































Trusted by Over
700+ Satisfied
Clients
Retner has helped businesses across industries enhance their sales performance and achieve their goals through intelligent automation.

"The ease of use and automation power of Retner are unmatched. Our support workload dropped drastically, and customers now receive instant replies across WhatsApp, Instagram, and Email. Retner ensures 24/7 intelligence — we never miss a lead."
Mr. Sushant SharmaFig Living
"The ease of use and automation power of Retner are unmatched. Our support workload dropped drastically, and customers now receive instant replies across WhatsApp, Instagram, and Email. Retner ensures 24/7 intelligence — we never miss a lead."
Mr. Sushant Sharma
Fig Living
"Retner has transformed our customer support. With its intuitive WhatsApp automation, we reduced response time by over 70% and improved customer satisfaction instantly."
Mr. Nitant Shah
Next Synergy
"Managing client inquiries used to be challenging, but Retner’s AI-driven automation has simplified everything. Our engagement rates are higher, and customers receive faster, smarter responses."
Mr. Monish Shah
Neminath Instruments
"We integrated Retner into our business, and the results were phenomenal. Our sales inquiries doubled, and our team now focuses on closing deals instead of chasing repetitive questions."
Mr. Sankit Soni
10xexport
"Scaling customer support was a major challenge until we found Retner. The AI-powered chatbot now manages incoming queries effortlessly across channels, freeing up our team to focus on high-value tasks and growth initiatives."
Mr. Yatinder Singh
2xnutrition
"We’ve tried multiple chatbot tools, but nothing comes close to Retner. It’s fast, customizable, and integrates perfectly with Shopify. The omnichannel automation across WhatsApp, Email, and Instagram has transformed our customer experience."
Mr. Kairav Shah
Medfy
"As an e-commerce brand, response time directly impacts conversions. Retner’s AI replies reduced our ticket volume and boosted engagement rates instantly. COD verification and cart recovery alone improved our overall revenue within weeks."
Mr. Rohit Modi
Himalaya Group
"Retner has completely changed the way we run campaigns. Our WhatsApp automations, catalog messages, and remarketing flows now generate consistent sales with minimal effort. It’s become a core part of our marketing engine."
Gaurav & Ratna Garg
CEO
"We needed an AI chatbot capable of handling complex customer queries — and Retner delivered. It understands user intent accurately and provides instant, contextual responses, improving both efficiency and customer satisfaction."
Mr. Kalash Shah
Founder
"With Retner, we no longer worry about customer inquiries piling up. The chatbot engages users in real time across WhatsApp and Instagram, improving retention and building stronger brand trust."
Dr. Garima Srivastav
Founder
"Adopting Retner was one of the best business decisions we've made. It's easy to set up, incredibly efficient, and has significantly improved how we manage customer communication across channels."
Rashid Nurani
Kadam Colors
"Our client communication is now faster and more effective, thanks to Retner. It genuinely feels like having a full-time support agent that never sleeps — responding instantly and keeping our customers engaged 24/7."
Mr. Jagdish Acharya
EverestWolf
"The ease of use and automation power of Retner are unmatched. Our support workload dropped drastically, and customers now receive instant replies across WhatsApp, Instagram, and Email. Retner ensures 24/7 intelligence — we never miss a lead."
Mr. Sushant Sharma
Fig Living
"Retner has transformed our customer support. With its intuitive WhatsApp automation, we reduced response time by over 70% and improved customer satisfaction instantly."
Mr. Nitant Shah
Next Synergy
"Managing client inquiries used to be challenging, but Retner’s AI-driven automation has simplified everything. Our engagement rates are higher, and customers receive faster, smarter responses."
Mr. Monish Shah
Neminath Instruments
"We integrated Retner into our business, and the results were phenomenal. Our sales inquiries doubled, and our team now focuses on closing deals instead of chasing repetitive questions."
Mr. Sankit Soni
10xexport
"Scaling customer support was a major challenge until we found Retner. The AI-powered chatbot now manages incoming queries effortlessly across channels, freeing up our team to focus on high-value tasks and growth initiatives."
Mr. Yatinder Singh
2xnutrition
"We’ve tried multiple chatbot tools, but nothing comes close to Retner. It’s fast, customizable, and integrates perfectly with Shopify. The omnichannel automation across WhatsApp, Email, and Instagram has transformed our customer experience."
Mr. Kairav Shah
Medfy
"As an e-commerce brand, response time directly impacts conversions. Retner’s AI replies reduced our ticket volume and boosted engagement rates instantly. COD verification and cart recovery alone improved our overall revenue within weeks."
Mr. Rohit Modi
Himalaya Group
"Retner has completely changed the way we run campaigns. Our WhatsApp automations, catalog messages, and remarketing flows now generate consistent sales with minimal effort. It’s become a core part of our marketing engine."
Gaurav & Ratna Garg
CEO
"We needed an AI chatbot capable of handling complex customer queries — and Retner delivered. It understands user intent accurately and provides instant, contextual responses, improving both efficiency and customer satisfaction."
Mr. Kalash Shah
Founder
"With Retner, we no longer worry about customer inquiries piling up. The chatbot engages users in real time across WhatsApp and Instagram, improving retention and building stronger brand trust."
Dr. Garima Srivastav
Founder
"Adopting Retner was one of the best business decisions we've made. It's easy to set up, incredibly efficient, and has significantly improved how we manage customer communication across channels."
Rashid Nurani
Kadam Colors
"Our client communication is now faster and more effective, thanks to Retner. It genuinely feels like having a full-time support agent that never sleeps — responding instantly and keeping our customers engaged 24/7."
Mr. Jagdish Acharya
EverestWolf
"The ease of use and automation power of Retner are unmatched. Our support workload dropped drastically, and customers now receive instant replies across WhatsApp, Instagram, and Email. Retner ensures 24/7 intelligence — we never miss a lead."
Mr. Sushant Sharma
Fig Living
"Retner has transformed our customer support. With its intuitive WhatsApp automation, we reduced response time by over 70% and improved customer satisfaction instantly."
Mr. Nitant Shah
Next Synergy
"Managing client inquiries used to be challenging, but Retner’s AI-driven automation has simplified everything. Our engagement rates are higher, and customers receive faster, smarter responses."
Mr. Monish Shah
Neminath Instruments
"We integrated Retner into our business, and the results were phenomenal. Our sales inquiries doubled, and our team now focuses on closing deals instead of chasing repetitive questions."
Mr. Sankit Soni
10xexport
"Scaling customer support was a major challenge until we found Retner. The AI-powered chatbot now manages incoming queries effortlessly across channels, freeing up our team to focus on high-value tasks and growth initiatives."
Mr. Yatinder Singh
2xnutrition
"We’ve tried multiple chatbot tools, but nothing comes close to Retner. It’s fast, customizable, and integrates perfectly with Shopify. The omnichannel automation across WhatsApp, Email, and Instagram has transformed our customer experience."
Mr. Kairav Shah
Medfy
"As an e-commerce brand, response time directly impacts conversions. Retner’s AI replies reduced our ticket volume and boosted engagement rates instantly. COD verification and cart recovery alone improved our overall revenue within weeks."
Mr. Rohit Modi
Himalaya Group
"Retner has completely changed the way we run campaigns. Our WhatsApp automations, catalog messages, and remarketing flows now generate consistent sales with minimal effort. It’s become a core part of our marketing engine."
Gaurav & Ratna Garg
CEO
"We needed an AI chatbot capable of handling complex customer queries — and Retner delivered. It understands user intent accurately and provides instant, contextual responses, improving both efficiency and customer satisfaction."
Mr. Kalash Shah
Founder
"With Retner, we no longer worry about customer inquiries piling up. The chatbot engages users in real time across WhatsApp and Instagram, improving retention and building stronger brand trust."
Dr. Garima Srivastav
Founder
"Adopting Retner was one of the best business decisions we've made. It's easy to set up, incredibly efficient, and has significantly improved how we manage customer communication across channels."
Rashid Nurani
Kadam Colors
"Our client communication is now faster and more effective, thanks to Retner. It genuinely feels like having a full-time support agent that never sleeps — responding instantly and keeping our customers engaged 24/7."
Mr. Jagdish Acharya
EverestWolf
"The ease of use and automation power of Retner are unmatched. Our support workload dropped drastically, and customers now receive instant replies across WhatsApp, Instagram, and Email. Retner ensures 24/7 intelligence — we never miss a lead."
Mr. Sushant Sharma
Fig Living
"Retner has transformed our customer support. With its intuitive WhatsApp automation, we reduced response time by over 70% and improved customer satisfaction instantly."
Mr. Nitant Shah
Next Synergy
"Managing client inquiries used to be challenging, but Retner’s AI-driven automation has simplified everything. Our engagement rates are higher, and customers receive faster, smarter responses."
Mr. Monish Shah
Neminath Instruments
"We integrated Retner into our business, and the results were phenomenal. Our sales inquiries doubled, and our team now focuses on closing deals instead of chasing repetitive questions."
Mr. Sankit Soni
10xexport
"Scaling customer support was a major challenge until we found Retner. The AI-powered chatbot now manages incoming queries effortlessly across channels, freeing up our team to focus on high-value tasks and growth initiatives."
Mr. Yatinder Singh
2xnutrition
"We’ve tried multiple chatbot tools, but nothing comes close to Retner. It’s fast, customizable, and integrates perfectly with Shopify. The omnichannel automation across WhatsApp, Email, and Instagram has transformed our customer experience."
Mr. Kairav Shah
Medfy
"As an e-commerce brand, response time directly impacts conversions. Retner’s AI replies reduced our ticket volume and boosted engagement rates instantly. COD verification and cart recovery alone improved our overall revenue within weeks."
Mr. Rohit Modi
Himalaya Group
"Retner has completely changed the way we run campaigns. Our WhatsApp automations, catalog messages, and remarketing flows now generate consistent sales with minimal effort. It’s become a core part of our marketing engine."
Gaurav & Ratna Garg
CEO
"We needed an AI chatbot capable of handling complex customer queries — and Retner delivered. It understands user intent accurately and provides instant, contextual responses, improving both efficiency and customer satisfaction."
Mr. Kalash Shah
Founder
"With Retner, we no longer worry about customer inquiries piling up. The chatbot engages users in real time across WhatsApp and Instagram, improving retention and building stronger brand trust."
Dr. Garima Srivastav
Founder
"Adopting Retner was one of the best business decisions we've made. It's easy to set up, incredibly efficient, and has significantly improved how we manage customer communication across channels."
Rashid Nurani
Kadam Colors
"Our client communication is now faster and more effective, thanks to Retner. It genuinely feels like having a full-time support agent that never sleeps — responding instantly and keeping our customers engaged 24/7."
Mr. Jagdish Acharya
EverestWolf
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